I went to the store in Olathe, Kansas. The sale buy one get one free did not seem that bad.
When I went to pick the suits up I was in a hurry due to getting ready for a trip. My fault I did not try them on at the store before I took them out of the store.. The person doing the alterations didn't know what they were doing or didn't care. I did not want a break in the legs of the trousers....I got one, between the ankles...does not even reach the top of the shoes.
Was measured for the waist....it was taken up to the point it is very tight around the waist.
The buy one, get one free is a scam period. When I took back to the store, I was told I already accepted when I took out of the store and they declined to do anything.
Product or Service Mentioned: Mens Wearhouse Suit Alteration Service.
Reason of review: Alteration and store declined do fix the problem..
Monetary Loss: $650.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service in store, Customer service, Refusal to solve problem.